How to dispute a credit card charge

Category: Credit Cards

CreditCardDispute

Have you noticed an incorrect charge on your most recent credit card statement? Whether the amount is incorrect, or the charge is completely unauthorized, it can be frustrating to deal with such an error. Sometimes, it’s an honest mistake on the merchant’s part—other times, it may be fraud, especially if your credit card information got into the wrong hands. If you notice something not quite right on your credit card statement, here’s how you can dispute the charge, depending on the type of unauthorized charge you’re dealing with:

Substandard services or goods

It can be a little tricky when it comes to disputing charges for goods or services that you’re unhappy with. Usually, these types of transactions need to have been made within 100 miles of your home and the total must have been or exceeded $50.00. If you’re unhappy with an online purchase that you’d like to dispute, bear in mind that procedures may vary by state. It’s best to try and resolve the issue with the merchant first, and if unsuccessful, contact your card issuer and explain the situation.

Billing errors

If you notice a billing error, act quickly and as soon as you notice it. Examples of common billing errors include merchants who accidentally charge you multiple times for the same transaction, fail to credit your account after returning a product, or charge your card with an incorrect amount. Usually, these types of disputes must be made within 60 days of receiving your bill. While you should call your credit card issuer to dispute the error, keep in mind that billing error disputes will also need to be made in writing. In your written dispute, include your name, account number, and details regarding the charges, including the amount. Be sure to keep a copy of what you send for your own records. Although disputing a billing error may not always end in your favor, your card issuer is required to respond within 90 days of receiving your written dispute.

Unauthorized use

According to the Fair Credit Billing Act, if your credit card information is stolen and the thief makes fraudulent charges, you may only be liable for $50.00. It can be beneficial for you to ask your card issuer for specific documents. For example, if your credit card is stolen, send them a copy of your signature and ask your card issuer to track down the signature on the unauthorized charge, so they can verify that the two aren’t a match. Fortunately, there isn’t a deadline for this type of dispute when it comes to credit cards, but the situation is different for debit cards, so it’s important to pay close attention to all of your statements. If you realize that one of your credit cards is gone, contact your card issuer to cancel the account right away.

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Nothing above is meant to provide financial or tax advice. You should meet with appropriate professionals for such services.

Tags: billing errors, credit card charges, credit card disputes, credit card fraud, identity theft

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